A non-refundable planning fee is required to reserve your planning spot and begin the trip-building process. Planning fees are as follows:
| Package | Planning Fee | Applied Toward Booking |
|---|---|---|
| Essentials | $150 | Yes — credited in full |
| Signature | $300 | Yes — credited in full |
| Opulence | $500+ | Yes — credited in full |
Planning fees are non-refundable under all circumstances, including but not limited to: change of mind, personal emergencies, failure to complete booking, or cancellation after services have commenced. The planning fee compensates for time, research, and expertise provided regardless of whether a booking is ultimately completed.
All prices quoted are subject to change and are not guaranteed until supplier deposits are received and bookings are confirmed in writing by the respective vendors.
Cancellations must be submitted in writing to admin@ptotravelagency.com. Verbal cancellations are not accepted. The following schedule applies:
| Cancellation Timing | Planning Fee | Supplier Refund |
|---|---|---|
| Before booking is confirmed | Non-refundable | N/A — nothing booked |
| 91+ days before travel | Non-refundable | Subject to supplier policy — often full or partial refund |
| 61–90 days before travel | Non-refundable | Subject to supplier policy — often partial refund or credit |
| 31–60 days before travel | Non-refundable | Subject to supplier policy — limited refund likely |
| 30 days or less before travel | Non-refundable | Most suppliers impose full forfeiture at this stage |
PTO Travel Agency strongly recommends purchasing comprehensive travel insurance at the time of booking to protect against cancellation losses. See Section 05 for our Travel Insurance Acknowledgment.
Modification requests to confirmed bookings — including but not limited to changes in travel dates, room type, traveler names, destination, or flight routing — are subject to the following fees:
| Change Type | PTO Change Fee | Supplier Fees |
|---|---|---|
| Minor change (name correction, meal preference, seat) | $25 per change | May apply per supplier |
| Date modification (same trip, different dates) | $75 per booking | Supplier fees apply — may include fare difference |
| Room or hotel change | $75 per booking | Supplier fees apply |
| Destination change (new trip entirely) | New planning fee required | Original booking cancellation fees apply |
| Adding travelers to confirmed booking | $50 per added traveler | Supplier rate at time of change — subject to availability |
All change requests must be submitted using the Booking Change Request Form. Changes are not guaranteed and are subject to availability at time of request. All prices are subject to change and new rates will apply at the time the modification is processed.
The following payment schedule governs all bookings made through PTO Travel Agency:
| Payment | When Due |
|---|---|
| Planning Fee | Before any planning work begins. Booking is not confirmed without it. |
| Initial Deposit (Supplier) | Varies by supplier — typically required within 24–72 hours of booking confirmation to secure pricing and availability. |
| Second Deposit (if applicable) | Per supplier schedule — typically 90–120 days before travel. |
| Final Payment | Typically 30–90 days before travel departure, per supplier requirements. |
All prices are subject to change until deposits are received and confirmed in writing by the supplier. PTO Travel Agency is not responsible for price increases that occur between quote and booking if client delays payment.
PTO Travel Agency strongly recommends comprehensive travel insurance on every booking. Travel insurance can protect you against trip cancellation, interruption, medical emergencies, evacuation, baggage loss, and supplier default.
By proceeding with a booking, the client acknowledges:
PTO Travel Agency is not liable for any losses that would have been covered under a travel insurance policy that was declined.
PTO Travel Agency acts as an intermediary between clients and third-party travel suppliers including airlines, hotels, cruise lines, tour operators, transportation companies, and other service providers. PTO Travel Agency is not responsible for:
PTO Travel Agency will make every reasonable effort to resolve issues that arise before and during travel. However, our liability is limited to the planning fee paid and does not extend to supplier failures, losses, or circumstances beyond our control.
It is the client's sole responsibility to ensure all travelers possess valid passports, required visas, vaccinations, and any other entry requirements for their destination(s).
By signing below (or by checking the agreement box on the inquiry form), the client confirms they have read, understood, and agreed to all terms and conditions set forth by PTO Travel Agency. This agreement is binding upon submission of an inquiry and/or payment of a planning fee.